Cassina London Sales Advisor – Harrods Store

Position Summary
The Store Sales Advisor is responsible for delivering an exceptional, design-led customer experience within a luxury retail environment, fully aligned with the standards of the brand and the prestige of the Harrods setting. They combine deep product knowledge, refined sales capability, and a passion for contemporary design to build long‑term client relationships and drive commercial performance.

Key Responsibilities
Client engagement & sales excellence:

Welcome customers and provide exceptional hospitality;
Conduct needs analysis to understand aesthetic and functional requirements;
Offer personalised, design‑consultative sales support;
Present craftsmanship, materials, and brand heritage with confidence;
Build a long‑term client book including private and trade clients.

Sales performance & pipeline management:

Achieve and exceed monthly and annual sales targets;
Maintain accurate sales forecasts and follow‑up pipelines;
Build and maintain a sales pipeline, creation through to close and after sale.

Store & brand experience:

Maintain impeccable store and visual merchandising standards;
Ensure displays embody brand identity and presentation quality.

Operational & administrative responsibilities:

Process orders and payments accurately;
Coordinate delivery, custom orders, and after‑sales support;
Resolve customer issues professionally and promptly.

Brand representation & growth:

Attend brand events and training;
Support the Harrods Concession Manager in implementing sales initiatives that increase sales performance and improve the customer experience;
Act as an ambassador of contemporary design and craftsmanship.

Required Experience & Qualifications

Degree in Interior Design, Architecture, or related field preferred;
Minimum 2 years’ experience in luxury furniture or design retail;
Experience with trade clients desirable;
Strong English skills; an additional language is an advantage.

Skills & Attributes
Technical:

Understanding of materials, finishes, craftsmanship, and design history;
CRM, POS, and quoting tool familiarity.

Soft skills:

Highly customer‑focused and adaptive;
Strong communication and persuasive storytelling skills;
Target‑driven, organised, and composed under pressure.

Work Environment

Luxury store environment (e.g., within a premium department store);
Weekend and evening availability required;
Willing to work in any London Retail location.

Work location: London, UK

Our company is an equal opportunity employer.
Interested candidates can send their CV with authorization for EU 2016/679 (GDPR).

Funzioni aziendali	RETAIL
Sedi	GB - United Kingdom