Cassina Customer Service Specialist - Maternity Leave

Responsibilities
The person will join Cassina’s Customer Service team and will be responsible for managing the company’s dealers network, reporting to the Global Customer Service Manage

Activities

• Customer order management activities, with a particular focus on sales support materials, using the company’s ERP system;
• Ensure the preparation and shipment of materials requested by customers through online shipping services;
• Ensure that customers receive an appropriate level of service;
• Monitor and maintain constant communication with customers from the beginning to the completion of each case;
• Management and updating of master data for collection products in preparation for new model launches;
• Maintain a positive and trust-based relationship between the Company and its customers.

Skills and Knowledge

• Strong written and verbal communication skills;
• Excellent interpersonal and organizational abilities;
• Effective time‑ and priority‑management skills;
• Team‑oriented mindset;
• Problem‑solving attitude;
• Excellent knowledge of the English language;
• Proficiency with the Microsoft Office suite.

Education and Work Experience

• Diploma or degree in Foreign Languages, Marketing, or Economics;
• At least 3 years of similar experience in an international environment;
• Experience in the luxury/design sector is a plus.

We offer a six-months fixed term contract.


Work location: Meda (MB).
Smart Working: 1 day per week as per Group Policy

Our company is an equal opportunity employer.
Interested candidates can send their CV with authorization for EU 2016/679 (GDPR).