Cassina Customer Service Specialist - Maternity Leave

Responsibilities
The person will join Cassina’s Customer Service team and will be responsible for managing the company’s directly operated stores, marketplace clients, and the e‑commerce channel, reporting to the Team Leader.

Activities

Managing the entire order cycle - from intake to shipment - while following the company’s commercial sales strategy guidelines;
Handling payments;
Coordinating shipments and export procedures;
Providing after‑sales service;
Ensure an appropriate service level in line with company standards;
Maintain constant communication with the client from start to finish of each transaction, fostering a positive, trust‑based relationship between the company and its customers;
Providing prompt responses to inquiries, in keeping with the company’s tone of voice and brand image, and contribute actively and proactively to the team’s efforts in achieving corporate objectives.

Skills and Knowledge

Strong written and verbal communication skills;
Excellent interpersonal and organizational abilities;
Effective time‑ and priority‑management skills;
Team‑oriented mindset;
Problem‑solving attitude;
Excellent knowledge of the English language;
Proficiency with the Microsoft Office suite.

Education and Work Experience

Diploma or degree in Foreign Languages, Marketing, or Economics;
At least 3 years of similar experience in an international environment;
Experience in the luxury/design sector is a plus.

We offer a six-months fixed term contract.

Work location: Meda (MB).
Smart Working: 1 day per week as per Group Policy

Our company is an equal opportunity employer.
Interested candidates can send their CV with authorization for EU 2016/679 (GDPR).

Business Functions	SALES & MARKETING
Locations	IT - Italy; IT - Italy/Monza Brianza